Who We Are

Alum Shutters and Glass is the data controller responsible for the processing of personal data described in this Privacy Policy.

Email: sales@alumshutters.com
Address: 2205 West 80 St Bay #2, Hialeah, FL 33016

What Data We Collect

We collect the following types of personal data when you visit our website or contact us about impact windows and shutter services:

Cookie consent preferences (your choices about which cookies and similar technologies you allow).
Device and connection information (such as IP address, browser type, device type, and basic technical information needed to load and protect the website).
Contact and inquiry information (such as your name, email address, phone number, address or service location details you provide, and the content of your message when you request a quote, schedule service, or ask questions).
Marketing email information (such as your email address and your subscription status and preferences when you sign up to receive marketing communications).
Usage data collected through analytics (information about how you interact with the website, collected using cookies or similar technologies only when you consent).
Social media interaction data (such as information associated with your interaction with our social media features on the website, or information you choose to share with us through social media platforms, depending on your settings with those platforms and your consent where required).

Sources of data:
We collect data directly from you when you contact us or submit information through the website.
We collect some data automatically from your device when you access the website (such as IP address and technical logs).
We collect data from cookies and similar technologies for non-essential purposes only when you consent.

Providing contact and inquiry information is optional, but if you do not provide it, we may not be able to respond to your request or provide a quote or service information. Cookie choices are optional, and you can use the website with non-essential cookies turned off.

How We Use Your Data

We use your personal data for the following purposes:

To respond to your inquiries, provide quotes, and communicate with you about impact windows and shutter services (legal basis: legitimate interest).
To protect our website and business against security threats, abuse, and fraud, and to maintain the reliability of our systems (legal basis: legitimate interest).
To collect website analytics using cookies or similar technologies to understand how visitors use our website and to improve it (legal basis: consent).
To display personalized advertising and measure advertising performance using cookies or similar technologies (legal basis: consent).
To send marketing emails to you (legal basis: consent).
To enable social media features and related data collection through cookies or similar technologies (legal basis: consent).

Who We Share Your Data With

Based on our website scan, we did not detect third-party providers on this website beyond our own systems.

We use our own consent management system (Trustwards) to record and manage your cookie preferences. This data is processed internally and not shared with third parties.

If you choose to interact with social media features, the relevant social media platform may collect data directly from your device or browser according to its own privacy policy and your platform settings. Where required, we ask for your consent before enabling social media features that use cookies or similar technologies.

International Data Transfers

Based on our website scan, we did not detect third-party providers that would require us to transfer personal data internationally for the processing described in this Privacy Policy.

Our consent management system (Trustwards) is based in Spain (EU), so consent data is not transferred internationally.

How Long We Keep Your Data

Account data: until user delete it.
Cookie consent records: 10 years (to demonstrate compliance and address potential claims within legal limitation periods).
Security logs and technical records: 12 months.
Analytics data: until consent is withdrawn or according to the analytics tool retention settings.
Advertising/marketing tracking data: until consent is withdrawn.
Marketing email data: until consent is withdrawn or user unsubscribes.
Social media integration data: until consent is withdrawn.

Your Rights

If you are located in the EU/EEA, the UK, or Switzerland, you have the right to access your personal data, correct inaccurate data, delete your data, restrict processing, receive a copy of your data in a portable format, object to processing, and withdraw consent at any time where we rely on consent. You also have the right not to be subject to automated decision-making or profiling that produces legal effects or similarly significantly affects you.

If you are a California consumer, you have the right to know what personal information is collected, used, shared, or sold; the right to delete personal information; the right to opt-out of the sale or sharing of personal information (Do Not Sell or Share My Personal Information); the right to correct inaccurate personal information; the right to limit the use and disclosure of sensitive personal information; and the right to non-discrimination for exercising your rights.

To exercise your rights, contact us at sales@alumshutters.com. We may need to request information to verify your identity and your request. For GDPR requests, we aim to respond within one month. For CCPA/CPRA requests, we respond within 45 days (and may extend by an additional 45 days when permitted, with notice).

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Breach Notification

We maintain procedures to detect, report, and investigate security incidents. If a personal data breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and provide information about the nature of the breach, the likely consequences, and the measures taken or proposed to address it. If you suspect a security issue, please contact us at sales@alumshutters.com.

How to Lodge a Complaint

If you are located in the EU/EEA, the UK, or Switzerland, you have the right to lodge a complaint with the competent data protection authority in your jurisdiction. We encourage you to contact us first so we can try to resolve your concern.

California consumers may also contact the California Privacy Protection Agency (CPPA) at https://cppa.ca.gov/ or the California Attorney General.

Updates to This Policy

We review and update this Privacy Policy periodically. The “Last updated” date at the top of this policy shows when it was last changed. If we make significant changes, we will provide a notice on our website and, where appropriate, notify you by email. Changes take effect from the date indicated at the top of this policy. Where we rely on consent, we will request new consent when required.

Contact Us

Email: sales@alumshutters.com
Address: 2205 West 80 St Bay #2, Hialeah, FL 33016
Data Controller: Alum Shutters and Glass

California Privacy Rights (CCPA/CPRA)

This section applies to California consumers and serves as our Notice at Collection.

Categories of personal information collected in the last 12 months:
Identifiers (such as name, email address, IP address, and other online identifiers).
Internet or other electronic network activity information (such as interactions with our website, collected through analytics and advertising technologies when you consent).
Geolocation data at a general level (such as approximate location derived from IP address).
Inferences drawn from online activity to help understand interests and improve advertising performance (when you consent to advertising cookies or similar technologies).

Business and commercial purposes for collecting personal information:
To provide and support our services, respond to inquiries, and communicate with you about impact windows and shutter services.
To secure and maintain our website and systems.
To analyze and improve website performance using analytics (when you consent).
To send marketing emails (when you consent).
To provide personalized advertising and measure advertising performance (when you consent).

Sale and sharing of personal information:
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.

Do Not Sell or Share My Personal Information:
Because we do not sell or share personal information for cross-context behavioral advertising, we do not offer a separate opt-out link for sale/sharing. If this changes, we will update this policy and provide the required opt-out mechanism.

Right to limit use of sensitive personal information:
We do not collect special categories of data for GDPR purposes, and we do not use sensitive personal information for purposes that would require offering a right to limit under California law based on the information currently described in this policy. If our practices change, we will update this policy and provide the required choices.

How to submit a request and verification:
You can submit requests to know, delete, or correct by contacting sales@alumshutters.com. We will take reasonable steps to verify your request, which may include asking you to confirm information related to your interaction with us. Authorized agents may submit requests on your behalf, and we may request proof of authorization and verification of your identity.

Response timing and non-discrimination:
We respond to verifiable consumer requests within 45 days, and we may extend by an additional 45 days when permitted with notice. We do not discriminate against you for exercising your CCPA/CPRA rights.

Global Privacy Control (GPC):
We honor Global Privacy Control (GPC) signals as valid opt-out requests where applicable.